Privacy Policy
Last updated: 1 August 2026
Organic Mushroom Supplies ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit organicmushroomsupplies.com (the "Website") or place an order with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Organic Mushroom Supplies is a UK limited company trading from Unit P3, Riverside Industrial Estate, Bridge Road, BN17 5DF, United Kingdom. We are the data controller for the personal data we collect through the Website. You can contact us at info@organicmushroomsupplies.com or 0800 669 6829.
2. Information We Collect
We may collect: contact details you provide, such as name, email address, delivery address and phone number, when you place an order, create an account, or contact us; order and payment information, such as items purchased and order history (card details are processed securely by our payment providers, Wix Payments, Apple Pay and Google Pay - we do not store full card numbers); technical information, such as your IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies; and communications you send us, such as emails or contact form submissions.
3. How We Use Your Information
We use your personal data to process and fulfil your orders and deliver products to you; communicate with you about your order, including confirmations and delivery updates; respond to enquiries and provide customer support; improve the Website and our product range; send marketing communications where you have consented to receive them (you can opt out at any time); and comply with our legal obligations, including tax and accounting requirements.
4. Legal Basis for Processing
We process your personal data on the following legal bases: performance of a contract, to fulfil your order; legitimate interests, to operate and improve our business; consent, for marketing communications and non-essential cookies; and legal obligation, for tax, accounting and consumer protection requirements.
5. Cookies
Our Website uses cookies and similar technologies to operate correctly, remember your preferences, and understand how visitors use the Website. You can control or disable cookies through your browser settings; please note that some parts of the Website may not function properly if you disable cookies. Where required, we will ask for your consent to non-essential cookies via a cookie banner on your first visit.
6. Sharing Your Information
We do not sell your personal data. We may share your information with delivery and courier companies, to fulfil your order; payment processors (Wix Payments, Apple Pay, Google Pay), to process transactions securely; IT and website service providers (such as Wix.com), who host and support the Website; and regulators or authorities, where required by law. Any third parties we work with are required to keep your data secure and use it only for the purposes we specify.
7. Data Retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Order records are generally retained for at least 6 years to meet UK tax obligations.
8. Your Rights
Under UK GDPR, you have the right to request access to the personal data we hold about you; request correction of inaccurate data; request erasure of your data, in certain circumstances; object to or restrict our processing of your data; request that your data be provided to you or transferred to another provider (data portability); and withdraw consent at any time, where processing is based on consent. To exercise any of these rights, contact us at info@organicmushroomsupplies.com. If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
9. Data Security
We use appropriate technical and organisational measures, including HTTPS encryption, to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our Website and products are intended for adults. We do not knowingly collect personal data from children under 18, in line with the age restriction in our Terms and Conditions.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any changes will be posted on this page with an updated "last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@organicmushroomsupplies.com, call 0800 669 6829, or write to us at: Organic Mushroom Supplies, Unit P3, Riverside Industrial Estate, Bridge Road, BN17 5DF, United Kingdom.